Return of goods, exchange

  • The Buyer can return the product (s), within 14 (fourteen) business days from the date of delivery of the goods to the Buyer, informing the Seller about this using the means of communication indicated in the contact section, indicating the name of the returned product, order number and reasons.
    When returning goods to the buyer, the following conditions must be met:
    1. Returned item must be in the original neat packaging;
    2. The goods must not be damaged by the Buyer;
    3. the goods should not be used without loss of presentation (intact labels, etc.) (This condition does not apply in case of return of defective goods);
    4. When returning the goods, confirmation of purchase is required.
    The seller has the right not to accept goods returned by the Buyer if the Buyer does not comply with these conditions of the goods return procedure.
    In the event of the return of the wrong product that was ordered and / or a defective product, the Seller undertakes to pick up such goods and replace them with similar suitable goods.
    In the event that the Seller does not have a product to be replaced, the Buyer shall be refunded the amount paid, excluding the cost of delivery.